Thousands of citizens were affected by the decision made by the airline Viva Air to suspend all its operations last monday february 27. The drastic measure of the airline will end chaos in the different airports of the country, where protests will be presented.
Given the commotion, the Civil Aeronautics announced that Latam, Avianca and Satena would reschedule the flights of the affected users at no additional cost.
(Also read: Avianca assures that there is «slander» in information about integration with Viva Air).
This transportation alternative, updated according to Civil Aeronautics, was initially for passengers who had a ticket issued or confirmed reservation for February 27, 28, and March 1, 2023.
However, this Sunday the Aerocivil assured that the contingency measures that other airlines are offering for passengers affected by the suspension of operations of Viva Air They will be extended until next Wednesday, March 8.
(You can read: Mintransporte reveals the ‘secret’ of the integration between Avianca and Viva Air).
In addition to this, he announced that this week they will evaluate new provisions, as well as their duration, in order to reduce the effects that passengers who have tickets with Viva Air have had to suffer.
The @AerocivilCol and the airlines that jointly support the protection of passengers affected by the closure of operations of @VivaAirColThey agreed to extend the contingency measures until next Wednesday, March 8, inclusive.
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– Civil Aeronautics of Colombia (@AerocivilCol) March 5, 2023
Finally, the entity invited the affected by the suspension of operations of the airline to file their claim with the Superintendency of Transportation.
